Refund and Returns Policy
Refund Policy
We want you to be completely satisfied with your purchase. Please review our Refund Policy carefully.
Easy Returns
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You can request a return within 30 days of receiving your order.
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Items must be in their original condition and packaging, unworn, unused, and with all tags attached.
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Some products, including gift cards, downloadable items, and final-sale products, are not eligible for returns.
Hassle-Free Refunds
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Once we receive your returned item, our team will inspect it.
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Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
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Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
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If your item is defective or damaged, we will happily replace it.
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Exchanges for the same product are available for items that meet our return criteria.
Shipping Costs
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Customers are responsible for return shipping costs, unless the return is due to a mistake on our part.
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Shipping costs are non-refundable.
Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account.
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Contact your credit card company or bank, as processing times vary.
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Still missing your refund? Contact us at [your email] or [phone number].
Contact Us
We’re here to help. If you have any questions about returns or refunds, reach out to us at:
info@housejamrock.com
+1 347-337-3247